Real conversation at work today...
Me: "O'Colly, this is Kelsey."
Girl: "Yeah...um...I need to place an ad."
Me: "Okay...display or classified?"
Girl: "What's the difference?" (this question happens at least three times a day...how does one NOT know what a classified ad is??)
Me: explains the differences...
Girl: "Oh, I want a display ad then. It's for a university organization."
Me: "Oh, okay, you're on campus?"
Girl: "Uh. No, I'm on the PHONE."